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AppViewX Cloud Connector End-of-Life (EOL) Policy

AppViewX is committed to delivering secure, reliable, and high-performing solutions that our customers can depend on. To uphold this commitment, we maintain a clear and structured lifecycle policy for all Cloud Connector versions. This policy ensures optimal operational efficiency, a robust security posture, and consistent technical support. Just as important, it ensures that all our customers always have access to the latest features, enhancements, and innovations.

Current Version Support for Cloud Connectors

For AppViewX SaaS Customers

Because SaaS customers are automatically upgraded to the latest AppViewX version, only the following Cloud Connector versions are supported:

  • The latest version (n), and
  • The immediate previous version (n-1) of the Cloud Connector.

Please refer to the table below for the list of currently supported versions.

Supported Cloud Connector versions (n) Supported Cloud Connector versions (n-1)
26.1.0.0 25.0.0.0, 25.0.1.0

For Managed Kubernetes Customers

Support for Managed Kubernetes deployments is tied to the customer's current AppViewX version. Only the following Cloud Connector versions are supported:

  • The latest version (n) corresponding to the deployed AppViewX version, and
  • The immediate previous version (n-1).

Refer to the table below for supported versions based on your AppViewX deployment.

Supported AppViewX Major Version Supported Cloud Connector versions (n) Supported Cloud Connector versions (n-1)
2026.1.0 26.1.0.0 25.0.0.0, 25.0.1.0
2025.0 25.0.0.0, 25.0.1.0 24.3.0.0
2024.0 24.3.0.0 24.2.0.0
24.2.1.0
24.2.2.0
24.2.3.0

Action Required

All versions not listed as supported (in the above tables) have now reached End-of-Life (EOL). These versions will no longer receive any further updates, security patches, or technical assistance. Continued use of EOL versions may expose your systems to security vulnerabilities, performance issues, and service disruptions.

AppViewX strongly advises and encourages all customers to proactively upgrade their Cloud Connector instances to the latest available version as soon as possible. Staying up to date ensures that you have access to the latest features, critical security enhancements, and performance improvements.

Upgrade Instructions

Upgrading your Cloud Connector is quick and simple. It is a seamless, one-click, self-service action that can be initiated directly from the Cloud Connector Inventory Page within your AppViewX console. This simplified approach is designed to minimize complexity and reduce the risk of downtime associated with upgrades.

You can also refer to the Upgrade Guide.

Stay Informed

To help our customers always maintain an up-to-date Cloud Connector environment, AppViewX sends timely email notifications to all registered users whenever new versions are released. These notifications will provide essential information about the new version and its benefits so you can plan your upgrades proactively.

Guided Upgrade Support

For customers seeking more detailed information about the Cloud Connector lifecycle policy, requiring assistance with the upgrade process, or having any related queries, our dedicated support team is ready to help. Please do not hesitate to reach out to us at [email protected].

We are committed to ensuring a smooth and successful transition to the latest Cloud Connector versions, thereby maximizing the value and security of your AppViewX deployment.